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UNADULTERATED: Voice of a Person Behind the Counter

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It has been a while since I last blogged, but not since I last written. I fear that my work has been slowly chewing the part of myself that I feel is most precious to me -- my soul, and the ability to organise my thoughts and place them into words. This is what makes me become slightly human(e) again.

In truth, who doesn't have a love-hate relationship with their job or career? I know I do.

I have talked about this so many times in passing to friends, family, colleagues... but it never ever gets old. Anyone who worked or works in any position that serves customers will have encountered these feelings, one way or another, once or one time too many, in their working life.

I have never understood why people feel the need to shout at a service crew person's mistake. Or the need to make "passing" but demeaning comments. Or to write in and ask a rhetoric question of whether the staff was having bad day, but obviously still wanting the management to take action.



I have nev…